Concept dictionary
Use Case
A use case is a specific description of how particular people or systems use a capability within a defined situation to achieve an intended outcome.
- Review state
- Reviewed in POC
- Freshness
- Current
- Version
- 2
Also called
- Use Case
- AI Use Case
Remember it this wayName who uses what, where, and for which outcome.
In plain language
A useful AI use case names the work, participants, inputs, decisions, outputs, boundaries, and expected value rather than merely saying an organization will use AI.
Why it matters
Clear use cases make feasibility, risk, workflow fit, ownership, and measurement concrete enough to evaluate.
Example
A service team uses an assistant to draft a summary of a completed intake for an employee to verify before scheduling the next step.
Common misconception
A use case is not a product name, general ambition, or proof that AI is the right solution.
Related terms
Sources
- NIST AI RMF Core, MAP functionofficial guidance for documenting intended purposes, users, impacts, and deployment context.
- NIST AI 100-1, Artificial Intelligence Risk Management Frameworkrisk-management context for intended use and foreseeable impacts.
Learn more
- Begin with [[ai-candidate|AI Candidate]] and map the [[workflow|Workflow]] before selecting a solution.