Concept dictionary
Change Management
Change management is the structured work of helping people, roles, workflows, and organizations move from a current way of operating to a new one.
- Review state
- Reviewed in POC
- Freshness
- Current
- Version
- 2
Also called
- Change Management
- Organizational Change Management
Remember it this wayThe system changes only when the people and work can change with it.
In plain language
It includes participation, communication, training, support, feedback, role clarity, incentives, transition planning, and attention to what must be preserved—not simply announcing a new tool.
Why it matters
AI changes decisions, responsibilities, skills, trust, and handoffs. Technical deployment without organizational transition can produce resistance, workarounds, hidden use, or loss of effective practices.
Example
A company pilots an assistant with employees, updates procedures, trains reviewers, measures friction, maintains an alternative path, and adjusts responsibilities before wider rollout.
Common misconception
Change management is not persuading people to accept a predetermined system. It should surface legitimate constraints and change the plan when evidence requires it.
Related terms
Sources
- U.S. Office of Personnel Management, Organization Design and Restructuringofficial guidance describing change management as planning, implementing, and reinforcing organizational transitions.
Learn more
- Map the [[current-state|Current State]] before defining the [[state-transition-protocol|State Transition Protocol]].