From Map to Assessment

A friction map is not the final assessment. It is a source artifact that helps produce assessment-ready findings.

Outputs A Map May Feed

Friction mapping may feed:

• intake findings
• workflow inventory
• friction inventory
• risk register entries
• opportunity backlog items
• data readiness notes
• training needs
• recommendation boundaries
• client-safe summary language

Why This Matters

Assessment work needs evidence, boundaries, and useful next steps.

The map helps the team connect observed workflow conditions to follow-up questions and possible recommendations without pretending every question is already answered.

Practical Standard

A useful friction map should help someone explain:

• what process was studied
• what the process produces
• where friction appears
• what evidence supports the friction point
• what still needs validation
• what should not be recommended yet

---

Source: modules/friction-mapping-understanding-work-before-recommending-solutions/sections/08-from-map-to-assessment.md