Concept dictionary
Ownership Gap
An ownership gap occurs when it is unclear who is responsible for a step, decision, update, exception, or outcome.
- Review state
- Reviewed in POC
- Freshness
- Current
- Version
- 3
Also called
- ownership-gap
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In plain language
An ownership gap appears when everyone can see that something needs to happen, but no person, role, team, or system is clearly responsible for making it happen or confirming it is done.
Why it matters
When ownership is unclear, work can stall, duplicate, drift, or depend on informal heroics.
Ownership gaps are often discovered at handoffs and exceptions.
Example
Everyone assumes someone else confirms the appointment with the customer, so the confirmation is sometimes missed.
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