Concept dictionary
Observation
An observation is a specific thing you directly noticed, heard, read, measured, or wrote down while examining how something currently works — recorded as it was, before anyone explains or interprets it.
- Review state
- Reviewed in POC
- Freshness
- Current
- Version
- 4
Also called
- observation
Remember it this wayAn observation is what you directly noticed; an interpretation is what you think it means.
In plain language
An observation records what you directly noticed without adding an explanation for why it happened or what it means.
Why it matters
Observations should be separated from assumptions and hypotheses.
This keeps the assessment honest and prevents premature recommendations.
Example
Observation: The office manager copies customer information from email into the CRM and then into a spreadsheet.
Common misconception
An observation is not the same as an interpretation or conclusion. “The customer called three times” is an observation; “the customer is impatient” is an interpretation.
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