Concept dictionary
Handoff
A handoff is the point where work, information, responsibility, or decision-making moves from one actor, team, or system to another.
- Review state
- Reviewed in POC
- Freshness
- Current
- Version
- 2
Also called
- handoff
Remember it this wayA handoff moves the work and the context to the next owner.
In plain language
A handoff happens when one participant passes something to the next participant in the workflow. A useful handoff makes clear what is being transferred, who owns the next step, and what context needs to travel with it.
Why it matters
Handoffs are common friction points because context can be lost, delayed, duplicated, or misunderstood.
Clear handoffs make ownership and next steps easier to see.
Example
An office manager sends a service request to a dispatcher for scheduling.
Common misconception
A handoff is more than sending a message or moving a record. The receiving actor must have enough information, authority, and clarity to take the next step.
Related terms
Not connected yet.
Sources
No sources recorded yet.
Learn more
No learning links recorded yet.