Concept dictionary
Friction Inventory
A friction inventory is a structured list of friction points identified during discovery.
It usually names the friction, type, evidence, impact, and follow-up question.
- Review state
- Reviewed in POC
- Freshness
- Current
- Version
- 2
Also called
- friction-inventory
Remember it this wayThe map shows where; the inventory records what, why it matters, and what to ask next.
In plain language
A friction inventory turns scattered observations into a list the team can examine. Each item records what seems difficult, what supports that observation, what effect it has, and what still needs to be learned.
Why it matters
A map shows where friction appears. The inventory helps describe each friction point clearly enough for review, prioritization, and follow-up.
Example
F1: Customer details are copied into two systems. Type: Duplicate entry. Evidence: Intake notes. Follow-up: Why are both systems required?
Common misconception
A friction inventory is not a ranked solution list. It records observed or reported conditions for review before the team decides causes, priorities, or recommendations.
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