Concept dictionary
Current State
Current state describes how the process works today.
It should include the real workflow, not only the official or ideal version.
- Review state
- Reviewed in POC
- Freshness
- Current
- Version
- 2
Also called
- current-state
Remember it this wayMap what happens now before designing what should happen next.
In plain language
Current state is what people actually do now, including workarounds, extra tools, informal steps, and exceptions. It may differ from the written procedure or from how people think the process is supposed to work.
Why it matters
Friction mapping depends on understanding what actually happens before making recommendations.
If the current state is skipped, the team may improve the wrong process.
Example
The official process says requests are entered into the CRM. The current state shows that requests are also tracked in a spreadsheet because staff do not trust the CRM schedule.
Common misconception
Describing the current state does not mean accepting it as good or permanent. It creates an honest baseline for deciding what should change.
Related terms
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